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The short guide to using npm to quickly deploy UI page to servicenow

Kunal Khatri
#webdev#tailwindcss#frontend#reactjs#UI Page#devops

React + Vite + ServiceNow

This is a simple experiment where we develop an UI page in React + Vite. Steps to start with this Repo

ServiceNow instance

  1. Create a new app on servicenow

  2. Create new Scripted REST API

    a. Create a new Query Parameter. Put in Queyr Parameter name as file. Associate with parent API definition create in step (2)

    b. Additionally create a new ‘Resource’ in newly created Scripted REST API

    • HTTP Method - Get

    • Relative path /{file}

    • Save the record once to obtain current record’s sys_id. We will need it in the next step

    • Script :

      function getRecentAttachmentWithSubstring(recordSysId, searchString) {
          var gr = new GlideRecord('sys_attachment');
          gr.addQuery('table_sys_id', recordSysId);
          gr.addQuery('file_name', 'CONTAINS', searchString);
          if (gr.next()) {
            var attachmentSysId = gr.getValue('sys_id');
            return gr;
          } else {
            return null;
        var current_record = "121f4d0c97408610c7ffbed0f053afc7"; // Insert the current record's sys_id here
        var search_string = request.pathParams.file;
        var return_file_id = getRecentAttachmentWithSubstring(current_record,search_string);
        var message = new GlideSysAttachment().getContent(return_file_id);
        if(search_string.indexOf("js") > -1){
        } else {
    • Uncheck Required authentication : We will be using this for delivering static files [ js, css ] and hence authentication is not required

    • Copy the Resource Path, we will need it for UI Page in step 3

  3. Create a new UI Page

    • Check the option Direct : We don’t want any styling or js include from ServiceNow as that might interfere with our code

    • HTML :

      <?xml version="1.0" encoding="utf-8" ?>
      <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
      <g:evaluate object="true">
          var session = gs.getSession();
          var token = session.getSessionToken();
          if (token=='' || token==undefined){
              token = gs.getSessionToken();
      <html lang="en">
          <meta charset="UTF-8" />
          <link rel="icon" type="image/svg+xml" href="/vite.svg" />
          <meta name="viewport" content="width=device-width, initial-scale=1.0" />
          <title>ViteReact testing for ServiceNow</title>
          <!-- replace links in following two lines to Resouce Path we acquired in step 2 replacing the {file} with js and css respectively-->
          <script type="module"  src="/api/x_904640_react_inc/js_css_includes/js"></script>
          <link rel="stylesheet"  href="/api/x_904640_react_inc/js_css_includes/css" />
          <div id="root">
          Loading ....
  4. Create CORS Rule [ System Web Services -> REST -> CORS Rules]

    • Check all HTTP Methods
    • Domain will be the domain you use for local development. In my case it is http://localhost:5173. It is the address VITE runs your development server after you run npm run dev

VS Code

  1. Clone the git repo [email protected]:kunalkhatri/snow-vite-incident-list.git
  2. Rename following 2 files
    1. sample.env, change it to .env Update the crendentials and instance details
      • username
      • password
      • instance url [ e.g. https://dev10011.service-now.com ]
      • sys_ws_operation_sys_id to sys_id of Resource created in step 2(d) in ServiceNow section
    2. sample.env.production, change it to env.production No need to modify anything in this file. You can leave it as such.

That’s it. You are now ready to work on your UI Page

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